Shipping Policy

Orders are usually processed and shipped within one week after payment confirmation. However, large-volume or custom orders may require extra processing time. If this happens, we will notify you right away so you can plan accordingly.

Shipping is a flat $9.99 per order.

Orders ship via UPS.

Standard shipping typically takes 3 to 5 business days depending on your location.

Please inspect your order as soon as it arrives. If anything is damaged, missing, or is not what you ordered, contact us within 48 hours of delivery with your order number, your UPS tracking number, and clear photos of the problem. Photos and a tracking number let us confirm what happened to the parcel quickly.

If your order has not arrived, contact us with your order number and your UPS tracking number.

What happens after you report it is covered by our Return & Refund Policy, which sets out the conditions and what we provide once we have verified the issue.

Reach Nurama LLC d/b/a Underdogs Lab at service@nurama.net or +1 346-717-5528. Support hours are Monday – Saturday, 9:00 AM – 7:00 PM CT (Sunday: Closed). Include your order number so we can help you faster.

Correspondence: 7482 Harwin Dr, Houston, TX 77036 USA

You can also use our Contact Us page.