Return & Refund Policy

You may request a return within 7 days of delivery.

To be eligible for a return, items must be unopened, unused, and in resalable condition with the original packaging.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue. Photos let us verify the problem quickly and resolve it for you.

• Email us at service@nurama.net with your order number, the product details, and the reason for the return.
• Once your request is approved, we will send you a Return Merchandise Authorization (RMA) number along with step-by-step instructions.
• Do not ship items back before you receive return authorization. Returns sent without an RMA cannot be processed.
• Package items securely so they arrive undamaged, and use a trackable shipping method.

Customers are responsible for return shipping costs. If we sent an incorrect or defective item, we cover the cost of shipping the replacement out to you.

Approved refunds are processed after we receive and inspect the returned items. When we authorize your return, we will confirm the refund method and the expected timing for your order.

For health and safety reasons, products that have been opened or used are not eligible for return, except where the item arrived damaged, defective, or incorrect.

Questions about a return? See our Contact Us page.